Frequently asked questions
Simple answers to common questions about shopping with us, building your routine, and caring for your skin.
Are your products suitable for sensitive skin?
Many of our products are selected with sensitive skin in mind, but everyone’s skin is different. We recommend checking the ingredient list and patch testing before using a new product on your face.
Can I return or exchange a product?
Returns and exchanges depend on the condition of the item and our store policy. Please review our return policy or contact us with your order details so we can help.
What should I do if I receive the wrong or damaged item?
Please contact us as soon as possible with your order number and a photo of the item. Our support team will review it and help make things right.